Welcome to the

NORTHEAST PUBLIC WATER AUTHORITY

Online Bill & Payment Portal!

An Easy & Convenient Way to View and Pay Your Bill Online 

REMINDER:

ANY PREVIOUS BALANCE FOR THIS MONTH IS SUBJECT FOR DISCONNECT IF NOT PAID IN FULL THE 10TH OF NEXT MONTH

HAPPY NEW YEAR!

WE HOPE 2025 IS A 

BLESSED YEAR FOR ALL OUR CUSTOMERS! 

BRRRRRRRRRRRRRRR

As the temps continue to drop this winter, remember your 

meter also might need extra layers of protection from the cold.

Covering the meter lid with an old rug or blanket will help give the meter extra protection from the cold and prevent it from freezing, in turn possibly preventing a costly leak. 

KEEP WARM AND KEEP YOUR METER WARM THIS WINTER!

GO PAPERLESS!!  SIGN UP FOR ONLINE BILLING SERVICES AND HAVE INSTANT ACCESS TO YOUR ACCOUNT INFORMATION 24/7

HOW TO MAKE A PAYMENT:

To make a Northeast Public Water Authority bill payment (even if you have not yet registered):

·         Under the Unregistered Users heading, click where it says “Click Here to pay your bill.”

·         This will take you to the SOFTtelPay payment system where you will enter your account number, payment amount, and credit card information.

 To register so you can view all future bills online:

• Before you begin, make sure you have your current bill in hand because you must enter your name and account information exactly as it appears on the bill. (If any information is incorrect, you must contact your utility office through their preferred method.)
• To begin the registration process, go to npwa.viewmybill.net and click the “Register” link. However, this will not allow you to see your bill until the utility company does your next billing. After you submit your registration, you will receive an email where you must click the link to activate your account. At this point, you can login to your account and view your balance (but not your bill yet).
• After the next billing, you will receive an email notifying you that your bill is ready to be viewed. Be sure to add the following 2 email addresses to your Address Book so the emails do not get blocked: notifications@mail.viewmybill.net and softtelpay@mail.viewmybill.net
• Once you have received your first bill, you can click the link and login with your email address and password to view your bill. If you wish, you can pay your bill from your account screen or from the Bulletin Board screen. You will need your company ID 7265311 and the last 8 digits of your account number off your bill.

When you sign up for Online Billing Services you will receive a monthly email notification when your bill is ready for viewing.  No more bills to file or shred!!  Simply register for Online Billing Services and you will have instant access to your account information.

(Please be aware that you will have the option to receive a paper bill still when you register. If you opt out of receiving a paper bill, you will be able to print a copy of your bill from the website after you login.)