Welcome to the

NORTHEAST PUBLIC WATER AUTHORITY

Online Bill & Payment Portal!

An Easy & Convenient Way to View and Pay Your Bill Online 

REMINDER:

ANY PREVIOUS BALANCE FOR THIS MONTH IS SUBJECT FOR DISCONNECT IF NOT PAID IN FULL THE 10TH OF NEXT MONTH

As you may know, the City of Mountain Home has raised their water rates again. As a result, we must increase our rates. Our intention, at this time, is only to cover our added cost from the city. 

Effective with usage beginning September 15, 2024, our minimum bill of 0-2000 gallons will increase by $1.00. Our rate for usage after the first 2000 gallons will increase to $.50 per 1000 gallons used. These new rates will be reflected on the October 2024 bill. Thank you for being our customer, we strive to provide safe, pleasant water at the most affordable price we can. 

NOTICE TO ALL WATER USERS

There will be two director positions up for election, for a 3 year term, at the  upcoming annual meeting in December. The board nominating committee will present thier nominations at the regular board meeting, on October 18, 2024. If any water user would like to nominate a candidate, they must  present a petition, lisitng the name of the candidate, with the required 185 water user signatures. These petitioners must also be presented at the October meeting. If you have any questions, you may call the office at 870-492-4211

Thank you, 

Jay Sabella - President

GO PAPERLESS!!  SIGN UP FOR ONLINE BILLING SERVICES AND HAVE INSTANT ACCESS TO YOUR ACCOUNT INFORMATION 24/7

HOW TO MAKE A PAYMENT:

To make a Northeast Public Water Authority bill payment (even if you have not yet registered):

·         Under the Unregistered Users heading, click where it says “Click Here to pay your bill.”

·         This will take you to the SOFTtelPay payment system where you will enter your account number, payment amount, and credit card information.

 To register so you can view all future bills online:

• Before you begin, make sure you have your current bill in hand because you must enter your name and account information exactly as it appears on the bill. (If any information is incorrect, you must contact your utility office through their preferred method.)
• To begin the registration process, go to npwa.viewmybill.net and click the “Register” link. However, this will not allow you to see your bill until the utility company does your next billing. After you submit your registration, you will receive an email where you must click the link to activate your account. At this point, you can login to your account and view your balance (but not your bill yet).
• After the next billing, you will receive an email notifying you that your bill is ready to be viewed. Be sure to add the following 2 email addresses to your Address Book so the emails do not get blocked: notifications@mail.viewmybill.net and softtelpay@mail.viewmybill.net
• Once you have received your first bill, you can click the link and login with your email address and password to view your bill. If you wish, you can pay your bill from your account screen or from the Bulletin Board screen. You will need your company ID 7265311 and the last 8 digits of your account number off your bill.

When you sign up for Online Billing Services you will receive a monthly email notification when your bill is ready for viewing.  No more bills to file or shred!!  Simply register for Online Billing Services and you will have instant access to your account information.

(Please be aware that you will have the option to receive a paper bill still when you register. If you opt out of receiving a paper bill, you will be able to print a copy of your bill from the website after you login.)